Can't play Last Story on my Nintendo Wii..

[Ramaladni]

About a week ago I bought this game and I was very excited about it since I haven't bought a Nintendo Wii game in a while. When I got home, I tried to play the game but I kept getting a ''unable to read disk'' error message.

Different games work, I even went to the shop where I bought the game and the it worked on one of their Nintendo Wii.

I called Nintendo and talked to them about this and they told me off and told me to contact XSEED Games, however the wiki says that the game was published by Nintendo in Europe.

This is a long shot, but I was wondering if there's anyone who could help me and/or tell me how can I contact XSEED Games...

[Chaosblade]

XSEED hasn't released the game yet, it won't come out in North America until this summer.

I assume you have a European copy of the game, and a North American Wii? The Wii is region locked, so it can't play games with PAL region encoding (without modding it).

[Terro]

I'm suprised that the Nintendo rep didn't even know that the game wasn't out yet. Unless they thought that it was a review copy (which would be WAY too far ahead for one, anyways).

[Ramaladni]

Nah, sorry for not clarifying it. I'm from Europe, as is my game and my Nintendo Wii.

[Terro]

Well that makes it more strange, since XSEED is only publishing for North America. Nintendo published the game as a first party title in Europe. I'm not sure why the rep would get you to ask a company out of your region...

However, I wonder if the error is similar to the ones we had here with Xenoblade. Many people had the same problem with having the disk fail to read. I've read a way to fix if online (but I'm not sure how efficient it is) and I've heard others just sent their console to nintendo to fix the issue.

[Ramaladni]

I think that it's something related to that. And my console is out of warranty...

[Chaosblade]

Looks like Last Story is dual layer, and if his Wii has a bad laser that could be the problem. You could test with Xenoblade, Smash Bros Brawl, or Metroid Other M if you have those since they are dual layer as well.

Don't know about NoE, but I think NoA fixes that issue for free. At least they used to a while back, and they offered cleaning kits that you could use yourself to try and get it to work.

[Ramaladni]

How can I fix a bad laser?

[Chaosblade]

You can try the lens cleaning kit. If that doesn't work you will have to send it to Nintendo. If this is the only game that has a problem (and especially if any of the others I mentioned have problems too) make sure you tell them that because they will probably fix it for free even though it's out of warranty. I'd imagine Nintendo would do that in Europe since they do it in America at least.

[Ramaladni]

I don't think that the kit is sold anywhere where I live...but if it's true that they'll fix it for free, that'd be awesome, I'm getting short on money because today I just paid the rent.

Thanks.

[momo]

I don't think that the kit is sold anywhere where I live...but if it's true that they'll fix it for free, that'd be awesome, I'm getting short on money because today I just paid the rent.

Thanks.

No one fixes things for free, since your warranty is over. You need to pay.

I don't know about NoE, but NoA charges $75 with S/H = $85.

[Chaosblade]

No one fixes things for free, since your warranty is over. You need to pay.

I don't know about NoE, but NoA charges $75 with S/H = $85.

Unless something has changed recently they don't charge you to fix a laser that can't read dual layer discs, warranty or otherwise. For any other problem you would usually have to pay. NoA historically had great customer service and sometimes they would fix things for free anyway.

[momo]

I believed they changed, Nintendo wanted to charge my friend $85 to fix the drive. They told him, it's out of warranty, so they need to charge him. However, they fixed his 3DS for free because it was in warranty.